Helpdesk

Samsung Communications Centre provides our priority customers with an experienced helpdesk team.

If you have the question, our helpdesk team has the answer. Our experienced team are trained to assist in identifying an issue and providing you with the correct solution.

If your question does not appear here please contact our helpdesk directly on 1300 6 555 22

How do I change the time and date on my handset?

Download the helpdesk guide here

I am having problems with my lines, what should I do?

Confirm the problem is a line fault (not a system fault) and test your telephone system by establishing an internal call. For line faults, you should contact your carrier directly and log a line fault. This service is provided by carriers as part of your line rental agreement. See Network Faults & Service at right for numbers.

What does my new telephone system warranty cover?

A standard warranty on a new telephone system will cover the replacement or repair of faulty system hardware for 12 months from the date of installation. As an extended service on most system sales, we provide a Priority Service Agreement with the system. All hardware suppliers provide 12 months back to base warranty on hardware. Most business cannot afford the down time, we recommend a Priority Service Agreement for businesses that rely on their Telephone System.

What work do I need to pay for when covered by a Priority Service Agreement ?

All Adds, Moves and Changes are chargeable at standard Fee for Service rates. Help Desk is available for clients covered under a Priority Service Agreement. Help Desk can also provide documentation via email to assist with System Administrator changes.