Samsung Communications Centre

OfficeServ Applications

OfficeServ Applications are integrated communications applications that seamlessly unifies voice, video and instant messaging for enhanced collaboration, greater mobility and increased flexibility!  Featuring big business collaboration capabilities, the OfficeServ Applications enables your staff to communicate more efficiently and effectively.

 The OfficeServ (OS) Applications are:

 OS Voice Messaging Application

 This comprehensive voice messaging solution features voicemail, message forwarding, conversation recording and a time-sensitive auto  attendant.  Alternatively, set up the system to transfer calls to another extension or your mobile or home phone.

OS Call Reporting Application

This allows your managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.

OS Connect Application

Integrates other phones with the OfficeServ system for improved response times and call management. The multi call feature rings up to five fixed or mobile numbers at once so that customers have to dial just one number to reach you wherever you are. When out of the office, OS Connect turns a mobile into a full featured extension of the system for improved call management and lower costs.

OS Voice Recording Application

The plug-in module for OS Call Reporting and OS Contact Centre provides a complete management and call recording solution. Use it to store, find, playback, archive and email encrypted recordings.

OS EasySet Application

The easy way to set up your handset. Configure programmable function keys and input speed dials via a web browser with intuitive graphics and point and click simplicity.

OS Softphone Application

Turns your PC, laptop or PDA into an extension of the OfficeServ phone system with access to all office phone features, including DDI calls, voicemail and personal directories. All you need is a connection to the internet. 

OS Hospitality Application

A complete management solution for hotels and guest houses. Incorporates a reservations system, guest billing, telephone call management, voicemail, management reports and integration to many POS systems. 

OS Operator Application

A PC-based console for incoming call management. Transfer calls to extensions or voicemail; add information to calls on hold (e.g. purpose of call); manage call queues; set up conference calls; or record phone conversations. Point and click simplicity and multi-user operation allow any worker to provide cover for a receptionist from their own PC

OS Contact Centre Agent Application

Brings call centre and handset functions to the agent’s desktop.  Separate modules show each agent’s call history, call previews and performance statistics.

OS Contact Centre Application

Reporting Delivers detailed performance reports for the contact centre and individual teams. Real-time statistics on key performance indicators can be shown on a desktop PC or large screen display.