Samsung Communications Centre

Samsung Contact Manager

CONTACT CENTRE

Contact centres are an essential part of many highly regarded businesses. How inbound calls are managed reflect the quality of the organisation and have an impact on an organisation's profitability. The Samsung Contact Centre is flexible and fully integrated, it can be supported by your Call Centre Agents both on site and off site and has been designed from the ground up to bring enterprise class functionality to small and medium sized businesses.

The Samsung Contact Centre delivers on a wide range of features including:

  • Onsite and remote agents
  • Skills based routing
  • Agent Mobility - Answers calls from any phone with web browser integration
  • Call back Queuing
  • Position in Queue Announcement
  • Web based graphical and historical reporting
  • Simple Web based configuration

Whether you have a simple helpdesk or a sophisticated multi-channel contact centre, customers will experience less waiting, less frustration and less dissatisfaction. Your agents will have what they need to be more helpful, more efficient and more motivated. It all adds up to a difference that will have a positive impact on your bottom line.

Automatic Call Distribution

Samsung OfficeServ 7000 series systems have a built in Call Distribution module, providing advanced features for a basic call Centre environment.

Designed to make communications simple and effective for any user type within your business.

Contact centre via the ACD is flexible and fully integrated, it can support up to 32 Agents in up to 32 ACD Queues delivered with standard Call Centre features.

 Supervisor Features include manual and Auto Log out / Log In

  • Call Statistics
    • Number of calls, Inbound, Out Bound, Abandoned, Average Answer times
  • Advanced call Statistics via Samsung Data View software